FAQ
General
Do you have a physical store location where I can view or purchase items?
At the moment, we operate exclusively as an online store and do not have a physical retail location. However, we strive to provide detailed product descriptions and photos to ensure a convenient and satisfying shopping experience from the comfort of your home.
How often do you add new items to your collection?
We regularly update our inventory with new vintage finds. Be sure to check back frequently or sign up for our newsletter to stay informed about our latest arrivals.
Do you offer free shipping?
We believe in investing in the quality of our products and providing exceptional customer service. Instead of absorbing the costs of shipping into our prices, we prefer to allocate those resources towards sourcing high-quality products, ensuring prompt delivery, and offering personalized customer support. By prioritizing product quality and customer service over free shipping, we aim to provide our customers with a superior shopping experience and value for their money.
What is your privacy policy regarding customer data?
We take the privacy and security of our customers' data seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information in accordance with Austrian and European data protection laws.
Do you ship internationally?
Yes, we offer international shipping to various countries worldwide. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more information.
What are your accepted payment methods?
We accept a variety of payment methods, including credit/debit cards, PayPal, bank transfers, and in some cases, cash on delivery (for domestic orders).
How long does it take to process and ship orders?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days, and shipping times vary depending on the shipping method chosen at checkout.
What is your return policy?
We offer a hassle-free return policy, allowing you to return items within a specified period for a refund or exchange. Please refer to our Returns & Exchanges page for more information.
Can I track my order once it has been shipped?
Yes, we provide tracking information for all shipped orders. Once your order has been dispatched, you will receive an email with tracking details to monitor the status of your delivery.
Are there any additional fees for customs or import duties?
For international orders, please note that additional customs duties or import taxes may apply depending on the destination country's regulations. Customers are responsible for any customs fees incurred.
How can I contact your customer support team?
You can contact our customer support team via email or the contact form. We're here to assist you with any questions or concerns you may have.
Vintage
What does "vintage" mean?
Vintage refers to items that are at least 20 years old and reflect the style and trends of a previous era.
Are all your items authentic?
Yes, we take great care to ensure the authenticity of all our items. Each piece undergoes a thorough verification process to guarantee its genuineness.
What condition are your vintage items in?
We strive to offer high-quality vintage items in excellent or very good condition. Any notable flaws or signs of wear will be clearly disclosed in the product description.
Can I sell my own vintage items through your platform?
We currently do not offer a platform for individuals to sell their own vintage items. However, we are always on the lookout for new additions to our collection. Feel free to contact us with information about your items, and we'll be happy to consider them.
Are your vintage items cleaned or restored before sale?
We carefully clean and, if necessary, restore our vintage items to ensure they are in the best possible condition for our customers. However, we always strive to preserve the authenticity and integrity of each piece.
Collectibles
What makes an item collectible?
Collectible items are often valued for their rarity, historical significance, cultural relevance, or unique attributes. They may also hold sentimental value to collectors or enthusiasts.
How do you authenticate collectible items?
We authenticate collectible items through thorough research, expert evaluation, and, when applicable, certification from reputable authorities or organizations specializing in the particular type of collectible.
Do you offer appraisals for collectible items?
Yes, we provide professional appraisal services for collectible items. Our experienced appraisers assess the value of items based on factors such as condition, provenance, market demand, and current trends.
Can you assist with building a collection or sourcing specific collectible items?
Absolutely! Our team has extensive experience in helping collectors build their collections and locate specific items. Whether you're starting a new collection or searching for a rare piece to complete your set, we're here to assist you every step of the way.
What measures do you take to ensure the preservation of collectible items?
We take great care to preserve the condition and integrity of collectible items. This includes proper storage, handling, and, when necessary, conservation techniques to protect against damage or deterioration over time. We also provide guidance on how collectors can best care for their items once they're in their possession.
Sneakers
How do you authenticate sneakers?
We authenticate sneakers through various methods, including examining craftsmanship, comparing to known authentic pairs, and utilizing authentication services or experts when necessary.
What condition are your sneakers in?
We strive to offer sneakers in excellent condition, with any notable flaws or signs of wear clearly disclosed in the product description. We provide detailed photos and descriptions to ensure transparency about the condition of each pair.
Do you sell limited edition or rare sneakers?
Yes, we specialize in offering limited edition and rare sneakers from sought-after brands and collaborations. Our inventory includes exclusive releases and hard-to-find styles that appeal to collectors and enthusiasts.
How do you determine the pricing of your sneakers?
The pricing of our sneakers is based on factors such as rarity, demand, condition, and market trends. We aim to offer fair and competitive prices that reflect the value of each pair.
Do you offer sizing guidance for sneakers?
Yes, we provide sizing guidance for each pair of sneakers based on our experience and customer feedback. We recommend referring to our sizing charts and guides to ensure the best fit for your feet.